How to Fight: 10 Rules of Relationship Conflict Resolution
Adding emotion clouds the clarity of what actually happened. If the other person is yelling, it becomes especially important that you don't raise your voice so as to prevent a natural escalation of competing interests.
In the midst of a disagreement, you can never underestimate the power and importance of reminding the other person that you care about them and believe in them.
People rarely get upset for no reason, so there is a good chance that there is at least a kernel of truth to what they are saying.
It's hard for anyone to own up to a generalization and so you'll likely just see his or her defensiveness activate. By isolating an instance of fact, everyone can quickly see where he or she was right and wrong.
Although the idea of waiting for the other person to apologize first seems vindicating, it's actually a guaranteed sign of how you care more about being right than in coming to a reconciliation.
When thinking about what happened, try to remove yourself from the situation and evaluate right and wrong based solely on the actions that took place regardless of which side you're on. Treat it as if you are refereeing someone else's game.
Exaggerated language is often proof of an exaggerated understanding of what actually happened. If you swear, the other party is likely to only hear the expletives and will stop listening for any validity in what you're saying.
Belittling a person always shifts the focus off of resolving the actual problem. Verbal abuse is never welcome to a conflict resolution party.
One of the fundamental causes of many disagreements is feeling hurt that the other person is no longer considering your perspective, but if they didn't care about a resolution with you they wouldn't be fighting for one.
Sometimes we fall into the trap of placing improper expectations on other people because we are hoping for them to satisfy a need in our life that they are not really capable of satisfying.